Sen. Duff Thanks Gov. Malloy for Insisting on Metro-North Refunds

Today State Senator Bob Duff (D-Norwalk) applauded and echoed Governor Dannel P. Malloy’s call for refunds to be offered by the Metropolitan Transit Authority to weekly and monthly pass-holders on the Metro-North New Haven Line.

The governor called for refunds at a news conference Monday morning, stating that he was “confident” some kind of reimbursement would be offered, stating, “Granting this refund to our residents isn't just the right thing to do—it's what they need to do.”

“I thank Governor Malloy and DOT Commissioner Redeker for insisting on refunds for the Metro-North commuters who have been left holding tickets that could not be fulfilled these past several days," Duff said in a release. "Given the considerable inconvenience and expense so many people have been put to, offering refunds is the only fair thing to do..."

“I am still gravely concerned about the communication breakdown that occurred on the morning of the initial service outage, as thousands were left stranded with little to no information on what was happening. I look forward to the MTA’s response to my request for an action plan to better inform their customers of future disruptions,” added Senator Duff.

On Thursday Senator Duff released an open letter to the MTA requesting the development of an action plan to better inform commuters of future service disruptions.

The Metropolitan Transit Authority announced over the weekend that the New Haven Line would be able to run at 50 percent of normal capacity on Monday. 

Con Edison and Metro-North currently project a full restoration of regular service by October 7th.