On Wednesday, State Senator Bob Duff (D-Norwalk) welcomed news that Cablevision Systems Corporation offered customers an automatic $8.00 refund for a loss of service to Norwalk and Darien customers on Sunday night.
The outage lasted approximately four hours and affected tens of thousands of customers in Fairfield County. During that period of time, Senator Duff received hundreds of inquires through social media services about the outage and when it might be resolved.
“Losing television and internet service can be a real disruption in our modern world so I understand everyone's frustration,” said Senator Duff in a release. "It is the right thing to do, and is not only fair but I expect will go a long way with their customers as well. State law only requires that customers be provided with a refund following outages of over 24 hours upon request, not automatically, so the proactive decision to offer this automatic refund today really sets the right tone," added Duff.
Current state law requires that telecommunications companies provide a pro-rated refund to customers upon request for service outages lasting over 24 hours. Cablevision’s internal policy provides for a pro-rated refund upon customer request for outages over 3 hours.
Cablevision customers who experienced a service outage on Sunday can expect an automatic refund a future monthly bill. Those who experienced an outage but do not see a refund in the next two months may contact Cablevision customer service at (203) 847-6666.