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CL&P Exec: Restoration Efforts Have Been 'Very Strong' [Updated]

Bill Quinlan, vice president of emergency management for CL&P, explained priorities for making repairs at a press briefing in Westport Saturday afternoon.

At a news conference Saturday, Bill Quinlan, vice president of emergency management for CL&P, said the pace of restoring power in Fairfield County after superstorm Sandy has been "very strong."

Speaking at a staging area for restoration crews and equipment in Sherwood Island State Park in Westport, Quinlan said his company's quick response was due to having many resources in place before the storm struck.

Quinlan said his company's initial priority was to deal with public health and safety issues, including restoring power to hospitals. Beyond that, he said, the goal was to restore power to its customers "as quickly as we can.

The company intends to have power restored to all polling stations by Sunday so there is no impact on Tuesday's elections, he said.

Quinlan said CL&P's parent company, Northeast Utilities, has brought in crews from its Massachusetts company, so, "There's been a significant infusion of management, talent and resources, which is going to help us drive this restoration forward."

He said there a currently more than 3,000 line workers in the field and more 1,500 tree workers.

"We're going to continue to add resources necessary to conclude this just as quickly as possible for our customers," Quinlan said. He said CL&P forcecasts that restoration of power will be "substantially complete" by Monday or Tuesday.

Quinlan said a rumor that restoration crews are leaving Connecticut to work in New York and New Jersey are untrue. He said the public may see crews passing through Connecticut to work in those states, but none of the crews designated to work here will be leaving until restoration is complete.

Ed Murrow November 4, 2012 at 11:18 pm
Think of it this way Glen. It's kinda like when you run out of toilet paper and the toilet paper fairy shows up in your bathroom and, lo and behold, you can go to the potty again. Only, this is with gas.
Here we go November 4, 2012 at 11:27 pm
^ LOL
Bart Shuldman November 5, 2012 at 12:02 am
Yesterday Bill Quinlan, vice president of emergency management for CL&P the executive we have heard from: Restoration Efforts Have Been 'Very Strong'“
Tonight--just a day later from Gordon Josleoff "There are still somewhere between 3,000 and 4,000 Westport homes without power tonight almost a week after Westport began to feel the effects of Storm Sandy. “Despite the influx of additional CL&P crews into Westport, restoration progress has been unacceptably slow. I personally conveyed that message in the strongest terms a few hours ago in a meeting with CL&P President William Herdegen here in the EOC." CL&P has made their commitment, 98% of all their customers have power. Not 98% of those that lost power have it restored. That would be the right metric. Westport has about 20% WITHOUT power. That is a metric we did not want to read almost 7 days later.
Stamford Resident November 5, 2012 at 02:13 am
well put!
Stamford Resident November 5, 2012 at 02:28 am
Myron, Why does CLP need to be replaced? You along with everyone else was informed multiple times by CLP and officials, of potential power outages for possibly 10 days or more and to prepare for such an incident. Did you not prepare correctly? You obviously have power or a way to get it considering you were able to get online to make such a judgement about the folks who are doing their best. Whether you like it or not, not everyone can be or is a priority. Next to the family that lost their home or school that lost it's power or lone handicap 85 year old who lost their heat, you are not a priority.
Stamford Resident November 5, 2012 at 02:35 am
Sandra, You must have missed Romney talking about his claims and promises.
Stan November 5, 2012 at 03:19 am
Although Glen's posts lead me to believe he's a little "special", the toilet paper comment was absolutely hilarious!
Stan November 5, 2012 at 03:30 am
We may not *like* the fact that prices increase on certain items during the type of event that Sandy represents but you're also free not to buy those products. It's like any other market. Consider the fact that if gas prices had doubled (or tripled, quadrupled, etc.) there would probably wouldn't be lines at many of the gas stations. Instead, you have people filling up multiple canisters along with their cars. Would you rather have gas be $3.50/gal and not available at all or $4.50/gal and at least it's available? The corollary is that if one place decides to sell gas cans for $20, they'll sell more than the guy across town selling them for $30. Better yet, beat the game by having these sorts of supplies ahead of the storm so you won't be subjected to "gouging". High demand = higher prices. It's simple, simple, simple economics. PSA - change generator oil every 100 hours if you want it to last for more than one storm.
Stan November 5, 2012 at 03:35 am
Higher wattage = less fuel? Please explain. Also, it should be installed by a qualified electrician/electrical contractor to avoid it "backfeeeding" power into downed lines, which can create additional delays in power restoration.
CB November 5, 2012 at 02:01 pm
Another morning we are getting up to no power in the morning in Redding........... This has been the third time in 14 months that this has happened to us. We have been with out electricy, again, for over a week now. I know that others have less but come on where do I live Connecticut which is supposed to be one of the best places to live or the back woods of West Virginia...........very frustrating!! Oh, by the way, CLP is doing just great-----not!
Sandra November 5, 2012 at 02:33 pm
Stamford resident-Mitt was Governor and a business man with a "sterling" record (Bill Clinton) Obama was and IS an empty suit. His Talk is cheap. He has succeeded at becoming the best negative campaigner. Uniter my butt. He doesn't even talk to his own party leaders. Obama bringing jobs back is laughable. Can't even get democrats to approve of his budgets. Obama pretended to be a uniter. Obama is in his own words "EYE CANDY" He fooled smart people once. Hopefully the Independents, evangelicals, tea party will bring Mitt to victory. He lied about Benghazi and the truth will come out after the election making a scandal of his presidency. Closing your eyes and ears is shameful. Americans deserve the truth.
Sandra November 5, 2012 at 02:40 pm
Fairfield newcomer- looks like when comes to Messiah Obama you are the one living under a rock. Wake up!
Bianca Samson November 5, 2012 at 03:48 pm
I agree CB I have YET to even SEE a utility truck around my way and I'm in "Greenwich" in a complex with elderly people and still NOTHING!!! Day 8
Lisa Lewin November 5, 2012 at 04:07 pm
CL&P has the audacity to claim they understand our frustration? For 6 days they did nothing about the downed pole on one of the busiest streets in Westport, insisting that it did not affect me because my power came from another town and that town needed to fix their own issues. When power was restored in the neighboring town and I still had no power, someone finally looked at a map and realized I got my power from the downed pole and lines. Although I was told my circuit was one of the top 5 outages in Westport, crews were dispatched elsewhere, including the golf course. They waited 2 more days to send a crew. The crew arrived smack in the middle of the morning school rush, after school was closed for a week. Four of our schools are on this road. Traffic was impassable. They then left without doing a thing, not even leaving a pole there for a new crew, because they didn't have the correct drill. Honestly, you can't make this stuff up. The level of incompetence at the top at CL&P is overwhelming.
Nancy Capelle November 5, 2012 at 04:12 pm
What a wonderfully humbling experience this should be for all! It doesn't matter that we live in some fancy part CT, it doesn't matter how wealthy someone is, it doesn't matter "who we know" or "what connections" we have - we are all on the same playing field - we are just as vulnerable to mother nature and to our extreme reliance on public utilities. This unrealistic expectation that town or government should take care of us or resolve problems overnight is something that would make Ayn Rand laugh. Want to see some real men? Go to Orem's and talk to the tables full of out-of-state tree and power workers who have come to help - it's a wonderful feeling to say thank you to them in person. Yes, I too am still without power but life goes on -we are no more special than anyone else nor entitled to more just because of where we live. Help your elderly neighbors too.
Ken Lempit November 5, 2012 at 04:17 pm
Line crews working for CL&P that we met in our hotel in Westchester said they were pre-positioned Sunday for storm work, and worked through the day of the storm until it became too dangerous. They were from KC, MO. They praised CL&P for bringing them and needed supplies in, before the storm hit. They are working 16+ hours a day.
That said, it would be nice to know why western FF county is the last to get restoration really cooking. Rest of State of CT looks pretty squared away. Overall this seems a far better coordinated restoration than what occurred last year, though I for one would have liked my area of CT (Wilton) better served. Maybe it's b/c we have resources and wealth that other areas don't that causes us to be lower priority. How about just saying so... That would be better than leaving up to our imaginations as to why we're going last... Thanks CL&P - better than last year. It's a start - and a big one. StillIntheDarkinWilton
Baffled Resident November 5, 2012 at 04:25 pm
They can't(and will never) say that you are a lower priority, but after 3 storms, it should be obvious to anyone of reasonable intelligence that this is the modus operandi. As i've stated previously, those who feel aggrieved can consider themselves "victims of their own success".
Baffled Resident November 5, 2012 at 04:26 pm
Excellent post.
mommabear November 5, 2012 at 05:14 pm
Happy to report that Rockmere Ave OG has power now..thanks to the crews from Tenn., Michigan and Mass.
Barbara Heins (Editor) November 5, 2012 at 06:02 pm
Great news Mommabear. Hope the rest of your OG neighbors get power soon. Keep us posted.
kc November 5, 2012 at 06:23 pm
Out of sight, out of mind. CL&P offices in Berlin and parent corporation HQ in Springfield Mass. All board members are from Hartford/Boston area. They never have to look any of us in the face. And our local republican legislative team (in the permanent minority in Hartford) are no threat to them either.
Stamford Resident November 5, 2012 at 08:44 pm
Sandra, You seem to represent negative advertising. This article was about local outages and the discussion was focusing on CLP, not foreign affairs or the election. With that in mind, you found a loop hole to attack the President and try to persuade others that Mitt's false claims of success are actual. What did he do ON HIS OWN, and how WILL HE make both parties work together? Really look into his past and find out who and what made any success he had to do with come to fruition. The only decision Romney made on his own was to intentionally avoid joining the military, more than once. Not exactly a great representative for America. Actions speak louder than words. His claims are false, he is flippant about the real issues, makes promises that are not feasible and more. He was, and is a preacher who knows how to preach...and obviously you are a follower.
Patti G November 5, 2012 at 09:15 pm
I dont feel special in any way that I live here, Nancy. i didnt grow up here. And my 84 year old mother lives here too and she has power. I just dont get why New Canaan seems to get the end of the line treatment during every single storm? Have we no pull? 29% of us still down. Check out the outage map. I'm not complaining about the "inconvenience" but I think if New Canaan does not demand an answer from CL&P as to why we seem to get shafted in these circumstances, it will just keep happening. It's about management, not the kind hearted workers. Get off ur stool everyone and make some noise!
Tina Sparkle November 5, 2012 at 09:30 pm
Yes, and isn't it interesting how some people simply cannot handle not being able to control what happens to them?
Last October 2011 after the freak snowstorm I was without power for a total of 10 days, with temps INSIDE my house no higher than 41 degrees. I cannot believe the amount of bellyaching from people who have been without power for much less time than that. Obviously not a one of them paid any attention to the warnings beforehand.
Patti G November 5, 2012 at 09:41 pm
Ken, kc, and Baffled, agree with all of u. So how do we affect change?
ssw November 5, 2012 at 09:53 pm
We're #1!!! We're #1!!! i knew we could do it! new canaan now the worst in the state in % without power...we'd been battling local rivals weston and wilton, but we perservered and came out on top!!! state champs...again!
ssw November 5, 2012 at 10:07 pm
BTW, i spoke with two crews (one with 5 trucks, another with 5+) in NC today that were not active..'waiting for instructions', one of them had been told to stop work and await further instructions....all of them were happy to work, ready to get going and in the case of the one that was told to stand down, baffled why they were told to stop...
that's ok on day 1, not day 7! this was the proof positive that coordination at the CL&P level is a joke. Operations center is mismanaged...year after year. Ultimately this is the responsibility of CL&P senior management. let the heads roll.
ssw November 5, 2012 at 10:11 pm
BTW, i spoke with two crews (one with 5 trucks, another with 5+) in NC today that were not active..'waiting for instructions', one of them had been told to stop work and await further instructions....all of them were happy to work, ready to get going and in the case of the one that was told to stand down, baffled why they were told to stop...
that's ok on day 1, not day 7! this was the proof positive that coordination at the CL&P level is a joke. Operations center is mismanaged...year after year. Ultimately this is the responsibility of CL&P senior management. let the heads roll.
Patti G November 5, 2012 at 10:25 pm
Yes ssw. Agreed. New Canaan the biggest loser. So how about everyone call CL&P and demand the resignation of William Herdegern? How many of those calls do u think will be "recorded for training purposes"?
Patti G November 5, 2012 at 10:51 pm
Call 1-860-665-5000, speak the name William Herdegren, get his voicemail And leave a message that u are requesting his resignation. I just did. Power in numbers or be sure nothing changes. Thank you.

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