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Community Corner

Railroad & Area Officials Discuss Slow Response to Stranded Train

Town, state and Metro-North officials, including officers from Westport's police, fire and EMS departments, met Friday to discuss improving emergency communications in the wake of last Friday's hot, disabled train.

Westport emergency responders reportedly had a “productive” meeting with officials from Metro-North Railroad Friday to discuss communications problems the previous Friday when a train became stranded in the heat.

The train carrying passengers became on an inaccessible stretch of track near the Greens Farms Metro-North station, resulting in a delayed response.

In a statement released last Friday, following the incident, Westport Fire Department officials said miscommunication between 911 dispatchers and Metro-North officials delayed the response by Westport EMS. That was a particular concern since the high heat in the train cars could have resulted in a life-threatening situation for some of the passengers—including three pregnant women who were aboard the eastbound train out of Grand Central Station.

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“Several areas were identified where we believe emergency operations can be improved upon, and all agencies are working cooperatively to reach this goal,” said Andrew J. Kingsbury, Chief of the Westport Fire Department and the town’s Emergency Management Director, in a statement following the meeting, which was closed to the press and the public.

First Selectman Gordon Joseloff, who also attended the meeting, said in a statement that the town had “identified a number of areas where we believe we can improve communication with Metro-North on such emergencies,” however he did not provide details.

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Jim Cameron, Chairman of the CT Metro-North/Shore Line East Rail Commuter Council, who attended the second half of the meeting, said “there were some admissions that some things went wrong, from both sides”—however he declined to go into specifics.

Amount of communication with passengers

Cameron said the meeting not only addressed problems with emergency communications between 911 dispatchers and Metro-North officials, it also addressed the apparent lack of communication between train conductors and passengers.

During last Friday’s incident, passengers complained that they received only one or two updates from the conductors while waiting for about 50 minutes for the train to get moving again. As the passengers waited in the 105-plus degree heat, and began to feel the effects of heat exhaustion, some panicked and dialed 911.

As Cameron pointed out, Metro-North could have reduced the number of 911 calls and panic on the part of passengers had train conductors simply provided more regular updates.

Cameron said it was Metro-North’s “attitude that they didn’t do anything wrong—that it was due to old equipment”—that infuriated so many commuters.

On Tuesday Metro-North for “recent disruptions” to commuter service on the New Haven Line—including Friday’s disabled train incident, as well as disruption to service on Tuesday morning that resulted in delays of up to 40 minutes.

However the MTA did not acknowledge the perceived lack communications with passengers in its statement.

Wouldn't do it to a dog

“As you know there are laws against people leaving their dogs in their cars on hot days,” Cameron said. “If you left your dog in your car somewhere last Friday, you’d probably come out and find an officer giving you a ticket. Well, that’s the equivalent of what Metro-North did to those passengers on Friday—so there should be an admission on their part.”

Metro-North officials, however, pointed out that they did, in fact, contact Westport Police and notify them of the disabled train soon after the incident occurred.

Cameron said it came to light during the meeting that Metro-North was more prepared for the incident than had been previously reported.

"Apparently they had done some preparation, in anticipation of this type of incident,” he said, adding that the MTA had equipped repair vehicles with water and other supplies to treat passengers in the event a train became disabled.

What’s more, Cameron said Metro-North Police were “actually the first ones on the scene—they carried cases of water through the woods to the disabled train” for the passengers, while it was on the inaccessible stretch of track. These efforts were not revealed in initial news reports —however they were brought to light during the meeting, he said.

Mass transit confusion

In a statement issued following the disabled train incident, Westport Fire Department officials described the delays they experienced in accessing the passengers, which Westport's Deputy Fire Chief Jon Gottfried attributed to “confusion on the part of the MTA dispatchers.”

“In fact the MTA dispatchers contacted by the Westport Fire dispatcher indicated that the train was not carrying passengers,” Gottfried said in the report.

Emergency responders reportedly located the train (which had passengers) a short while later on an inaccessible stretch of track not far from the Sherwood Island Connector—however as soon as they got close it started moving again. The train then progressed to the Greens Farms Station, reportedly on back-up power, where the passengers were offloaded and treated by EMTs from Westport and Fairfield for dehydration and observed for signs of heat exhaustion.

The incident was part of a string of mishaps and service delays up and down the New Haven Line during the past week.

The MTA said Friday's train disablement incident was due to overhead wires sagging in the high heat (not uncommon for copper wiring), which then got tangled in the pantograph, the apparatus which conducts electricity from the wires to the train, thus cutting power to the train. A similar incident occurred in Straftford earlier the same day, according to reports.

Making a federal case out of it

Meanwhile, U.S. Reps. Jim Himes of the Fourth District and Rosa DeLauro of the Third District are calling on Metro-North to investigate the incident and establish a standard operating procedure for responding to train outages—including specific protocols for communicating with passengers.

In a statement released yesterday, Metro-North responded to DeLauro and Himes’ letter:

“The extreme temperature and its impact on the century-old catenary system combined to create an extraordinarily difficult situation for our customers and the people responding to events on the New Haven Line last Friday. Metro-North Railroad is conducting a review of the circumstances surrounding the multiple incidents that occurred. We also are working with local emergency responders; their input is important to ensure as complete a review as possible. We will share the results of our inquiry.”

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